topic Re: Replacement Sim Not Working in Tech Support

Replacement Sim Not Working

SlithyTove40 — Wed, 28 Feb 2024 12:37:41 GMT

I've just swapped an old Virgin Sim for an O2 one ( in fact you sent me 2!) because all incoming calls were being identified as being from an unknown number. I've tried activating both of them but because I have no signal I can't receive the security text. I also don't have a landline. Please advise!

Will

Re: Replacement Sim Not Working

Cleoriff — Wed, 28 Feb 2024 12:43:47 GMT

@SlithyTove40

Use Skype to call O2

Or the socials

-on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Replacement Sim Not Working

MI5 — Wed, 28 Feb 2024 12:59:04 GMT

@SlithyTove40

You need to do a sim swap starting from your old sim

Re: Replacement Sim Not Working

SlithyTove40 — Wed, 28 Feb 2024 13:02:36 GMT

Thanks