topic All incoming calls show as unknown caller in Tech Support

All incoming calls show as unknown caller

TenaciousPug — Wed, 28 Feb 2024 10:53:29 GMT

I have a Moto G63 5G phone that has stopped showing the caller ID for incoming calls. Problem started suddenly in January after a system update. I really need to be able to see the caller ID correctly - does anyone know of a fix for this?

Re: All incoming calls show as unknown caller

gmarkj — Wed, 28 Feb 2024 11:07:28 GMT

This is a known problem with o2 @TenaciousPug , to the point where they have created a bolt on to fix it.

It is called the CLI Presentation - see below.

If that does not work then o2 would have to do a rebuild of your entire account - a master "turn it off and on again" if you like.

In both instances you need to contact customer services, either by calling or using social media. Numbers and links are in this guide:

Other examples of this issue:

https://community.o2.co.uk/t5/Tech-Support/Caller-id-unknown/td-p/1692311

https://community.o2.co.uk/t5/Tech-Support/All-incoming-calls-are-no-caller-id/td-p/1694799

Re: All incoming calls show as unknown caller

TenaciousPug — Wed, 28 Feb 2024 12:01:05 GMT

How do I get that bolt on added as I cant' see it on the list of available bolt ons?

Re: All incoming calls show as unknown caller

jonsie — Wed, 28 Feb 2024 12:04:06 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Re: All incoming calls show as unknown caller

gmarkj — Wed, 28 Feb 2024 12:12:41 GMT

@TenaciousPug wrote:

How do I get that bolt on added as I cant' see it on the list of available bolt ons?

As my previous reply, you need to contact customer services to get the bolt on @TenaciousPug

@gmarkj wrote:

In both instances you need to contact customer services, either by calling or using social media. Numbers and links are in this guide:

Guide: How to find help & contact O2

Other examples of this issue:

https://community.o2.co.uk/t5/Tech-Support/Caller-id-unknown/td-p/1692311

https://community.o2.co.uk/t5/Tech-Support/All-incoming-calls-are-no-caller-id/td-p/1694799