topic Re: Apple Watch Ultra 2 in Tech Support

Apple Watch Ultra 2

Nicko76 — Thu, 22 Feb 2024 20:07:39 GMT

Hello everyone, it's just over a week now and I still got problems with setting up my new Apple Watch Ultra 2. I've been reading lots of info and I've done everything but still not working. Spent hours on the phone with costumer service and twice been in store and got the same issue. On the app on my phone on mobile plan it's says O2 activating. Any ideas please. Thanks in advance.

Re: Apple Watch Ultra 2

MI5 — Thu, 22 Feb 2024 20:10:04 GMT

@Nicko76

All we know here

Re: Apple Watch Ultra 2

Nicko76 — Thu, 22 Feb 2024 20:19:54 GMT

Thank you so much, but believe me I've done everything and still not working.

Re: Apple Watch Ultra 2

MI5 — Thu, 22 Feb 2024 20:26:56 GMT

Only O2 can fix it for you @Nicko76

Re: Apple Watch Ultra 2

Nicka — Mon, 17 Jun 2024 13:43:20 GMT

Hi @Nicko76 ,

Did you ever resolve this issue? I have had dozens of calls with the help desk, unpaired and reset up my watch twice as well as taken it into an O2 store who said they can not do anything. Now I've gone back round again and tried to add a new plan after O2 cancelled the old one but all I get is the same as you it just says activating. I've had multiple tickets raised with the back office team which has not resolved anything and although I did manage to get a rebate on the plan last month I fear it is something I will have to chase every month from now on to make sure I'm not charged for the non working service.

Thanks

Nick

Re: Apple Watch Ultra 2

gmarkj — Tue, 18 Jun 2024 10:12:56 GMT

Follow the guide above @Nicka to resolve your issue - depending on which error you get there are steps to try and fix them.

If you do that and it still doesn't work then you will need to get in touch with customer services.