topic Re: Can’t see my bill in Tech Support

Can’t see my bill

Dougalkerr — Tue, 20 Feb 2024 17:48:05 GMT

I’ve changed

my password. I’m in my o2 with my name on it welcome Dougal. But still can’t see my bill? Why ?

Re: Can’t see my bill

MI5 — Tue, 20 Feb 2024 17:58:46 GMT

Try online https://mymobile.o2.co.uk/
If using the app, try deleting, rebooting phone and then reinstall the app.
This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
Unlikely that you'd get help in store, but may be worth a last resort try.

Re: Can’t see my bill

pgn — Tue, 20 Feb 2024 18:45:55 GMT

If on the new 360 billing system, @Dougalkerr - the app and web versions of My O2 behave differently, for now:

https://community.o2.co.uk/t5/My-O2/System-360-User-MyO2-quot-Your-Bolt-Ons-quot-view-differs/m-p/1694722/highlight/true#M24622