topic Re: Can't access my bills in Tech Support

Can't access my bills

Electric_Keys — Mon, 19 Feb 2024 08:23:53 GMT

Hi,

For 2 months now I can't access my bills to download them for my records.

Can you please provide January and February's bills and fix the access problem?

Thanks

Cleoriff — Mon, 19 Feb 2024 08:28:03 GMT

This is a customer to custromer forum. We have no access to your accounts,

You need to contact payment management.

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Best time to call is around 8.00am

You can use Skype to call Guide: A Guide to Skype

Enlli — Mon, 19 Feb 2024 09:13:32 GMT

If you are trying to view them on the App

Instead try the web version

Many of us moved to the new billing system get errors when trying to view or download bills via the App

Electric_Keys — Mon, 19 Feb 2024 08:33:30 GMT

Thanks, I didn't realise that.

Cleoriff — Mon, 19 Feb 2024 08:38:25 GMT

Best of luck then @Electric_Keys

If the web version doesnt work, you'll need to follow the advice in my first post.