Not receiving SMS/Phonecalls

NickGg — Wed, 14 Feb 2024 21:09:16 GMT

Dear all,

I've been using O2 for the last 5 years. I recently started having trouble receiving text messages over a month ago.

I went to an O2 shop and they tried my SIM in another phone and realised it was indeed a problem with the SIM. They suggested that this needs higher level support and asked that I call O2.

I've tried calling O2 multiple times and each time I get told something new would ring me back. This has happened 4 times and once they sent me a brand new SIM. Even after switching this problem is there and sometimes I don't get calls - it says invalid number.

I've tried for over 4 weeks to get this sorted. I haven't got anywhere with tech support.

Any suggestions welcome!

Thank you

Re: Not receiving SMS/Phonecalls

MI5 — Wed, 14 Feb 2024 21:11:55 GMT

@NickGg

All we can advise is to keep trying O2.

topic Re: Not receiving SMS/Phonecalls in Tech Support

Not receiving SMS/Phonecalls

Re: Not receiving SMS/Phonecalls