https://community.o2.co.uk/t5/Tech-Support/New-phone-5g-doesn-t-work/m-p/1693299#M44835 <P>I have got a new upgrade and my 5g/4g doesn't work when I turn it on. It works sometimes but most times it doesn't. I only got the phone 2 weeks ago!</P> Tue, 13 Feb 2024 09:42:19 GMT Rhill 2024-02-13T09:42:19Z https://community.o2.co.uk/t5/Tech-Support/New-phone-5g-doesn-t-work/m-p/1693299#M44835 <P>I have got a new upgrade and my 5g/4g doesn't work when I turn it on. It works sometimes but most times it doesn't. I only got the phone 2 weeks ago!</P> Tue, 13 Feb 2024 09:42:19 GMT https://community.o2.co.uk/t5/Tech-Support/New-phone-5g-doesn-t-work/m-p/1693299#M44835 Rhill 2024-02-13T09:42:19Z https://community.o2.co.uk/t5/Tech-Support/New-phone-5g-doesn-t-work/m-p/1693303#M44836 <P>I'm assuming when you say 5G 4G you are referring to data on your handset, or are you only getting a 3G signal</P><P>If the latter check</P><P><LI-PRODUCT title="Guide: How can I sort out my network issues?" id="Guide018"></LI-PRODUCT>&nbsp;</P><P>Was this a new SIM with the phone?</P><P>If not call in at an O2 store with Photo ID and get it swapped</P> Tue, 13 Feb 2024 09:48:30 GMT https://community.o2.co.uk/t5/Tech-Support/New-phone-5g-doesn-t-work/m-p/1693303#M44836 Enlli 2024-02-13T09:48:30Z