topic Unable to receive texts, calls and no mobile data in Tech Support

Unable to receive texts, calls and no mobile data

Rikram — Sat, 10 Feb 2024 09:47:14 GMT

I upgraded my phone on the 25th January 2024 with anew sim card, I have had 4 since, all the bars have been lifted, as I had my old phone stolen on holiday. Since then I've rung up and emailed. There is a ticket on going, but I have not been able to use my phone for the last 2 weeks and still waiting for a response. Any help on this matter would be appreciated.

Re: Unable to receive texts, calls and no mobile data

pgn — Sat, 10 Feb 2024 09:57:46 GMT

Take your phone and some photo ID with you into the nearest O2 Shop, @Rikram - let them sort it out properly for you. You can find out where the nearest O2 Shop to you is here: https://stores.o2.co.uk/

Good luck!

Re: Unable to receive texts, calls and no mobile data

Rikram — Sat, 10 Feb 2024 10:54:45 GMT

Hi, I've spent 4 days in o2 shops, they have no idea why it doesn't work.

Re: Unable to receive texts, calls and no mobile data

MI5 — Sat, 10 Feb 2024 11:26:58 GMT

@Rikram

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Re: Unable to receive texts, calls and no mobile data

pgn — Sat, 10 Feb 2024 11:28:19 GMT

This guide lists bars, several of which are applied to a phone, account and SIM when it is reported stolen, @Rikram -

See if it triggers an Aha! moment in your next visit to the O2 Shop.

Re: Unable to receive texts, calls and no mobile data

Rikram — Wed, 14 Feb 2024 10:03:06 GMT

All the bars have been lifted, the shop staff have never known such a problem. The investigation is still ongoing with O2. I had a phone call Monday and I was told another team are looking into it. I am hoping it is resolved this week.

Re: Unable to receive texts, calls and no mobile data

Dave-O2 — Wed, 21 Feb 2024 14:47:28 GMT

Hey @Rikram

Has this now been sorted?

If not, can you please drop me a PM with your details and i'll check it out.

Re: Unable to receive texts, calls and no mobile data

Rikram — Sat, 24 Feb 2024 15:21:28 GMT

My phone came back to life on Thursday, 4 weeks after my upgrade.