https://community.o2.co.uk/t5/Tech-Support/Virtual-assistant/m-p/1692283#M44709 <P>We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this</P><P>or give them a call on 202 &nbsp;or 0344 809 0202</P> Fri, 09 Feb 2024 09:49:09 GMT jonsie 2024-02-09T09:49:09Z https://community.o2.co.uk/t5/Tech-Support/Virtual-assistant/m-p/1692279#M44706 <P>I have had no network connectivity for 9 days. When I attempt to speak to agent via virtual assistant I am sent here to community help. I am desperate for help, now being told via email that work on local mast is continuing until 7th March!</P><P>Does any one have any suggestions?</P><P>WiFi&nbsp; calling is also not working. I am confined to my home so unable to check if I have connection in different areas&nbsp;</P> Fri, 09 Feb 2024 09:32:10 GMT https://community.o2.co.uk/t5/Tech-Support/Virtual-assistant/m-p/1692279#M44706 unifaerie 2024-02-09T09:32:10Z https://community.o2.co.uk/t5/Tech-Support/Virtual-assistant/m-p/1692283#M44709 <P>We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this</P><P>or give them a call on 202 &nbsp;or 0344 809 0202</P> Fri, 09 Feb 2024 09:49:09 GMT https://community.o2.co.uk/t5/Tech-Support/Virtual-assistant/m-p/1692283#M44709 jonsie 2024-02-09T09:49:09Z