topic Re: Not receiving OTPs or text messages in Tech Support

Not receiving OTPs or text messages

ChrisWAK — Tue, 06 Feb 2024 18:14:22 GMT

Hi!

I’m currently regretting my life choices. Ported my EE number to O2. Have spent all day trying to resolve the issue with the missing text messages and OTPs. Followed @jonsie ’s advice to the letter. Had unhelpful suggestions on the phone and going to the actual O2 shop proved useless as well.

Has anyone switched back to their old provider during the cooling off period? Is that a lot of hassle? Does it resolve the issues?
Thanks x

Re: Not receiving OTPs or text messages

MI5 — Tue, 06 Feb 2024 19:16:49 GMT

@ChrisWAK

You'd be wise to switch back whilst you can.

Returning your device | Help & Support | O2

Re: Not receiving OTPs or text messages

ChrisWAK — Tue, 06 Feb 2024 20:42:57 GMT

Been on hold for 1 hour 35 mins so far. I’m going to end up with a new number back at EE, aren’t I? 🤣

Re: Not receiving OTPs or text messages

TallTrees — Tue, 06 Feb 2024 20:46:12 GMT

Hey @ChrisWAK

Well done staying that time on hold, medals 🏅 will no doubt be issued for "longest hold"

Good luck with your return to EE

Best wishes

Re: Not receiving OTPs or text messages

madasaf1sh — Tue, 06 Feb 2024 21:12:08 GMT

@ChrisWAK

Sounds like EE haven't completed their part of the port, as they need to add files to forward on SMS and OTP's to o2.. not a surprise as EE are as incompetent as o2 at times with ports...

As EE own the number you shouldnt have any issues porting back to them.. as they just remove the data files, but you will need to pass all EE's credit and affordability checks as you will be a new customer to them...

Re: Not receiving OTPs or text messages

MI5 — Tue, 06 Feb 2024 21:24:42 GMT

@ChrisWAK

Call at 8.00am for best chance of getting through quickly.