topic Re: Fraudulent calls and emails in Tech Support

Fraudulent calls and emails

Lobi — Thu, 04 Jan 2024 18:29:11 GMT

Hi, since my number was moved from Virgin to O2, I have been receiving a large amount of calls from various numbers, trying to get access to my account details. Today I also received an email from news@o2-email.co.uk claiming there’s an issue with my direct debit.
I imagine I’m not the only one with this issue. Is O2 doing anything about this? Is there anything you can tell me why this is happening?

Re: Fraudulent calls and emails

MI5 — Thu, 04 Jan 2024 18:35:00 GMT

@Lobi

Scammers trying it on as they know about the number migrations and it's easy to programme number ranges into auto dialers.

Make sure your marketing preferences are correctly set in your MyO2 and block any numbers that call you.

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

Also, there have been some payment issues recently, so worth checking with O2 that yours is OK.

You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Re: Fraudulent calls and emails

Enlli — Thu, 04 Jan 2024 18:38:31 GMT

No mystery

Spammers, knowing the change has taken place have taken vast allocations of Virgin issued numbers and fed them into their auto dialers to take advantage of customers present 'disorientation', for want of a better word.

Re: Fraudulent calls and emails

MI5 — Thu, 04 Jan 2024 19:14:09 GMT

Couldn't agree more........

Re: Fraudulent calls and emails

samstander — Thu, 01 Feb 2024 14:08:43 GMT

I am getting more and more of these and it is getting annoying. Last one was asking about doing an O2 satisfaction survey. I searched online and found this. They try to get your personal information out of you. I wish there was an automated way to block these calls.

Re: Fraudulent calls and emails

Bambino — Thu, 01 Feb 2024 14:40:07 GMT

Scam calls are not unique to O2. It is a worldwide plague without a current solution.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229