Current device broken / can't verify number to upgrade

JD16 — Mon, 29 Jan 2024 18:46:22 GMT

My current Samsung S21 has completely shutdown (black screen of death) and I am trying to upgrade to get a new one, but I can't verify my ID via text and this seems to be the only option. Please help

Re: Current device broken / can't verify number to upgrade

MI5 — Mon, 29 Jan 2024 18:48:31 GMT

@JD16

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255 or pop into your local O2 store with photo ID.

https://www.o2.co.uk/storelocator
Thanks

topic Re: Current device broken / can't verify number to upgrade in Tech Support

Current device broken / can't verify number to upgrade

Re: Current device broken / can't verify number to upgrade