topic Re: Service stopped in Tech Support

Service stopped

Mark61 — Sun, 28 Jan 2024 15:33:57 GMT

I changed the tariff on my daughter's phone yesterday, now the O2 service has stopped. Are the two connected?

Re: Service stopped

madasaf1sh — Sun, 28 Jan 2024 15:37:26 GMT

Shouldn't be connected

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Re: Service stopped

MI5 — Sun, 28 Jan 2024 16:33:58 GMT

@Mark61

If a new sim was ordered with the change the old sim would have been disconnected.

The new sim will arrive ready to use.

If not, check guide here