topic not connected to mobile network in Tech Support

not connected to mobile network

Hollierabbit — Mon, 22 Jan 2024 14:14:08 GMT

hi my samsung A22 5g 64gb isnt connected to the mobile network i think it might have been since the virgin>o2 switch, text messages ("waiting for connection") not working or mobile data, can someone help please

Ive tried using the virgin apn's and reverting to the o2 apn

Restarted phone

Re-inserted sim

Nothing works

Cheers, Hollie

Re: not connected to mobile network

jonsie — Mon, 22 Jan 2024 14:00:53 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Re: not connected to mobile network

madasaf1sh — Mon, 22 Jan 2024 14:04:44 GMT

@Hollierabbit

Virgin's APN is dead, so wont work anyway.

It could be your Virgin Sim has failed... Your best bet is to pop into an o2 store with Photo ID and do a sim swap in store.

Your other option is to call o2 from another phone on 0344 8090202 and get one sent out to you.. (o2 will cease that sim until your new one arrives... yes its a daft thing.. but hey ho.. )