topic Re: eSim Pending installation - Code no longer valid in Tech Support

eSim Pending installation - Code no longer valid

CarmenS — Mon, 22 Jan 2024 10:33:56 GMT

I have been without a working sim for a week now. There seems to be something stuck in the system and it is not allowing me to install or O2 not activating it. Now I have the error message 'Code no longer valid, contact O2 for more assistance'. Can somebody please just delete all pending installations to allow me to either install or use a physical sim. The store are not able to provide me with a physical sim due to the error in the system. Can somebody please just sort this out. Every single person I have spoken to nobody knows what they are doing.

Re: eSim Pending installation - Code no longer valid

MI5 — Mon, 22 Jan 2024 10:51:26 GMT

@CarmenS

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: eSim Pending installation - Code no longer valid

CarmenS — Mon, 22 Jan 2024 10:56:21 GMT

I thought this is a tech support through the O2 community. Customer service are unable to do what I have been asking and told me it's with tech support

Re: eSim Pending installation - Code no longer valid

Oxonian — Mon, 22 Jan 2024 19:18:16 GMT

@CarmenS

As @MI5 has mentioned, this is a customer to customer community, so whilst we can give advice and make suggestions, we cannot access accounts.

If you want to chase technical support, you will need to do so via O2's Customer Service or social media channels :-

The social media team have a positive reputation so maybe that is a route to consider trying ?

Re: eSim Pending installation - Code no longer valid

MI5 — Mon, 22 Jan 2024 19:26:12 GMT

Couldn't have said it better myself.........