topic Re: Unable to receive calls from vodafone in Tech Support

Re: Unable to receive calls from vodafone

Sam_d — Sun, 14 Jan 2024 07:08:41 GMT

I am having the same issue. O2 customer services seem lost and have checked everything, reset lots of things and sent a new sim even. But still not receiving calls. @O2nath_ci or @gmarkj do you know who can help. I dread to know how many calls I'm missing.

Re: Unable to receive calls from vodafone

pgn — Sun, 14 Jan 2024 07:18:49 GMT

Hi @Sam_d - the O2 advisor service, O2nath_ci was one, was disbanded in July 2023. Please try this, either via O2's Social Media Team at the link below or via 202 at around 08:05am today - note you will lose service for a few hours, but it has been shown to work:

Ask O2 to reprovision your account completely, from scratch. You will lose service for a few hours as they tear down your account, then wait a while, then reprovision it - do call from a different phone if you do not use Twitter or Facebook or Instagram to talk with O2! Good luck!

Customer Service Number Info

From an O2 mobile	202	Free
From a landline	0344 809 0202	Standard UK rate
From abroad	+44 7860 980 202	Free†

Opening times

Monday - Friday	8am - 9pm
Saturday	8am - 8pm
Sunday	8am - 6pm

Re: Unable to receive calls from vodafone

MI5 — Sun, 14 Jan 2024 11:02:10 GMT

@Sam_d

Ask Vodafone to check if they have completed all the steps in the porting process.