topic Re: Calls in Tech Support

Calls

Jw12 — Sat, 13 Jan 2024 13:12:35 GMT

I pay monthly and as far as I’m aware it’s being taken out my bank. I have signal and Wi-Fi but when I try to call out the call fails. People can call me but not the other way. I can call on WhatsApp because I have Wi-Fi.
I have turned airplane mode On and off and do not disturb.
please can you help.

Re: Calls

MI5 — Sat, 13 Jan 2024 13:28:35 GMT

@Jw12

O2 are having issues with direct debits so best to call to check.

You can get in touch with Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm