topic Re: Not connecting to the network in Tech Support

Not connecting to the network

stewie0135 — Wed, 10 Jan 2024 10:31:14 GMT

I recently bought a new phone with a new sim. Everything is setup correctly I believe however it wont connect to 02. Any ideas?

Cleoriff — Wed, 10 Jan 2024 11:17:29 GMT

Has the sim been activated?

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on 202 or 0344 809 0202 (Contract) 4445 or 0344 809 0222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW).

Or use Skype if no working phone

MI5 — Wed, 10 Jan 2024 11:17:21 GMT

Is the sim activated?

If you upgraded you need to do a sim swap

Otherwise, contact O2