topic Re: Apple Watch can’t load data plan in Tech Support

Apple Watch can’t load data plan

SCG — Tue, 02 Jan 2024 14:38:47 GMT

I have a data plan for my Apple Watch 7, I recently unpaired the watch from my iPhone and then repaired it as a new watch as I was having difficulty with the battery. Battery problems sorted but now I cannot set up the data plan again, I get error 10 or error 15. Exactly the same thing happened when I first set up the watch and it took months to sort out. I have filed a complaint via email but had no response and can’t get through to customer services, can anyone help or had similar issue resolved. When I unpaired I did choose the option to keep data plan. Thanks.

Re: Apple Watch can’t load data plan

MI5 — Tue, 02 Jan 2024 15:12:26 GMT

@SCG

As you have raised a complaint there is nothing that anyone can do now until you get a response from complaints, sorry.

Re: Apple Watch can’t load data plan

Oxonian — Tue, 02 Jan 2024 18:44:24 GMT

@SCG

You could try carrying out a search of this forum ; there are hundreds of posts about Apple Watches and you might unearth some referring to the error messages that you are experiencing. If you are really lucky, you might also find a solution.

Re: Apple Watch can’t load data plan

SCG — Fri, 05 Jan 2024 08:49:34 GMT

Thanks for that, I have tried but didn’t find an answer other than the idea that perhaps the sim on the watch needs resetting by O2. I have received no response to my complaint although was able to make contact via Facebook and they say I should have an update in 3 to 7 working days so I am keeping my fingers crossed, thanks again for your reply

Re: Apple Watch can’t load data plan

Oxonian — Fri, 05 Jan 2024 18:20:22 GMT

@SCG

Your problem is that any O2 team will be very reluctant to work with you whilst you have an open complaint, and complaints are currently taking about eight weeks to investigate and respond to at the moment.

As @MI5 has suggested, your complaint has effectively narrowed down your options. Complaints are often necessary but they should be regarded as a last resort. Let's hope that your complaint is dealt with nice and quickly.

Please keep us updated on developments.

Re: Apple Watch can’t load data plan

SCG — Fri, 05 Jan 2024 18:40:08 GMT

Thank you for this information I am glad you have explained. I did not realise and so now will just have to wait and see what happens. I will let you know as soon as I hear anything, thanks again.

Re: Apple Watch can’t load data plan

Oxonian — Sat, 06 Jan 2024 11:23:06 GMT

Good luck @SCG and please keep us updated on developments.