topic Re: pay as tou go sim card in Tech Support

pay as tou go sim card

grang — Mon, 28 Sep 2020 15:15:58 GMT

Hi, I'm trying to put my o2 PAYG sim card into my new phone, but it can't see it. My old phone is a Samsung GT-E1080i, my new phone is a Emporia-One v200.

My husband has a Nokia 2330c-2, also on o2 PAYG, and his sim card works in all 3 phones. My sim also works in my phone and his Nokia, just not the Emporia. Any ideas?

Re: pay as tou go sim card

MI5 — Mon, 28 Sep 2020 15:39:21 GMT

@grang

The only thing i can think of is that it's the wrong size?

Re: pay as tou go sim card

madasaf1sh — Mon, 28 Sep 2020 15:58:27 GMT

@grang

This might be a silly question :
Have you put the sim card in the memory card slot at all?

Re: pay as tou go sim card

MI5 — Mon, 28 Sep 2020 16:04:00 GMT

I figured it was in the correct slot as the other sims worked in the phone OK.

Re: pay as tou go sim card

grang — Tue, 29 Sep 2020 10:02:48 GMT

It's definitely the right size, and in the right slot. I've cleaned it as recommended, but it still only works in the 2 phones, whereas the other sim card works in all 3 phones.

Re: pay as tou go sim card

MI5 — Tue, 29 Sep 2020 10:12:50 GMT

@grang

I think I'd take it and your sim to your local O2 store so they can check if there is an issue with your sim card at all.

Re: pay as tou go sim card

grang — Tue, 29 Sep 2020 16:53:11 GMT

I wish I could, but we are still in lockdown due to age and underlying health issues. I really wish it was possible to speak to o2 tech support about this.

Re: pay as tou go sim card

MI5 — Tue, 29 Sep 2020 18:03:56 GMT

@grang

I can ask @O2Emma to give you a shout but not sure if she can do anything other than order a new sim for you?

Re: pay as tou go sim card

O2Emma — Tue, 29 Sep 2020 18:13:51 GMT

Hi @grang if your sim works fine in 2 phones this would suggest not a sim issue please can you post what your Emporia-One v200 says/shows when you insert sim please .

Re: pay as tou go sim card

O2Emma — Tue, 29 Sep 2020 18:15:54 GMT

@MI5 Thanks I have just posted on thread.

Re: pay as tou go sim card

MI5 — Tue, 29 Sep 2020 19:08:02 GMT

Thanks @O2Emma

I didn't think a sim issue either but makes no sense that another sim works in the phone and the non working sim also works when in a different phone.

Re: pay as tou go sim card

O2Emma — Tue, 29 Sep 2020 19:25:32 GMT

@MI5 I thought you might know not sim issue.

Re: pay as tou go sim card

O2Emma — Tue, 29 Sep 2020 19:23:03 GMT

@MI5 It could be phone issue some phones can be locked to one sim just need more info from @grang

Re: pay as tou go sim card

MI5 — Tue, 29 Sep 2020 19:34:17 GMT

@O2Emma wrote:
@MI5It could be phone issue some phones can be locked to one sim just need more info from @grang

Not heard of that since Tesco stopped doing it years ago, but then stranger things have happened in the past

Might be relevant to know where phone came from too?

Re: pay as tou go sim card

grang — Wed, 30 Sep 2020 10:52:22 GMT

Sorry for the delay. I don't have a smartphone, so I have to power up a steam-driven pc to get on this forum. In answer to Emma's question, the Emporia phone says "please insert Sim", as if it can't even see it? But it opens up immediately to the Sim out of the Nokia. If it is possible to get a replacement Sim, that might prove the problem, because the Emporia is brand-new, so I could get onto them for answers. unfortunately, i don't have access to any more PAYG Sims because everyone else has a smartphone, and I can't ask them anyway, because I'm in lockdown! But thanks to everyone for your kind attention.

Re: pay as tou go sim card

grang — Sat, 10 Oct 2020 14:43:11 GMT

I've now eliminated the problem. It appears that these sim cards are too thin for the Emporia's sim slot, so I squeezed a thin shim on top of it. The only reason they all worked in the Nokia is because that uses a "drop-in" sim slot with a retaining clip. Thanks to everyone for your help.