topic Re: Move from pay monthly to payg in Tech Support

Move from pay monthly to payg

Dubya1987 — Wed, 27 Dec 2023 17:16:38 GMT

hi there

Looking for some help as the o2 service line were not hugely helpful on first calling and having issues getting an answer.

I am looking to move my pay monthly(o2) to a pay as you go (02). I'm out of contract- I've been with o2 for many years and I want to keep my number. I was told this wasn't possible but I don't believe them as my wife has done this.

Any ideas on the best way to do this? Do I need to speak with a service agent or can someone help me?

I have moved to another country temporarily so want some flexibility whilst I'm living out there.

Thanks

Re: Move from pay monthly to payg

pgn — Wed, 27 Dec 2023 17:26:01 GMT

will give you more pertinent info, @Dubya1987. Good luck!

Re: Move from pay monthly to payg

Dubya1987 — Wed, 27 Dec 2023 19:42:53 GMT

Thanks - do I have to call!? Or can I do online - there isn't any detail on this.

Thanks

Re: Move from pay monthly to payg

Cleoriff — Wed, 27 Dec 2023 21:04:56 GMT

@Dubya1987

All info in the guide above.

To move from Pay Monthly to PAYG:

If on a Refresh contract any remaining settlement on your Device Plan will need clearing before the number can be migrated. If you don’t already have a PAYG SIM one can be ordered off your account, the available PAYG SIMs can be here. The earliest the migration can then take place is 7 days to ensure you have the SIM first. Alternatively you can wait until the SIM arrives and then request this, which the migration will then be within 24hrs of being requested. You’ll receive a final bill 14 days after disconnecting. This will have any final usage charges on and your termination fee if on a standard contract. This will then be due for payment 14 days later.

Re: Move from pay monthly to payg

Enlli — Wed, 27 Dec 2023 22:14:22 GMT

If you do need a PAYG SIM it will have to be sent first to a UK address where someone can forward it on to you