topic Re: not receiving calls in Tech Support

not receiving calls

MattStickels — Wed, 27 Dec 2023 12:07:58 GMT

i have moved over from EE to O2 due to poor signal.

my number was meant to be ported over last week but nothing until today when EE have turned off my old SIM.

i can make outgoing calls but if anyone tried to call me they get a voicemail saying my EE is not available and to leave a message.

i have spoken to O2 today and no help what so ever.

im now thinking this was a mistake changing over

does anyone else have this issue?

Re: not receiving calls

MI5 — Wed, 27 Dec 2023 12:20:14 GMT

@MattStickels

You need to allow at least 24 hours for full changeover.

Keep rebooting.

Re: not receiving calls

japitts — Wed, 27 Dec 2023 13:34:54 GMT

Moving from EE to O2 for better coverage is an interesting choice, but all the same.

What day was your PAC submitted to O2? It should be ported-in the working day after submission.

In what way were O2 CS not very helpful - can you explain? If you are now an O2 customer and have a service issue, it's ultimately their responsibility to resolve that - and there is no O2 CS via this forum.

Re: not receiving calls

Enlli — Wed, 27 Dec 2023 14:14:22 GMT

@japitts wrote:
Moving from EE to O2 for better coverage is an interesting choice, but all the same.

What day was your PAC submitted to O2? It should be ported-in the working day after submission.

Plenty of posts on here to say that's not the case with O2

Re: not receiving calls

japitts — Wed, 27 Dec 2023 14:31:40 GMT

Well indeed - fair point. It's the industry standard and is certainly the case with at least 2 of the other networks - but appreciate that counts for nothing here!!

Re: not receiving calls

MI5 — Wed, 27 Dec 2023 14:39:09 GMT

If EE have turned off their sim the port has obviously started so it will take a few hours for the O2 sim to fully get on board.

That's normal practice.

Re: not receiving calls

madasaf1sh — Wed, 27 Dec 2023 15:03:52 GMT

@Enlli wrote:
@japitts wrote:
Moving from EE to O2 for better coverage is an interesting choice, but all the same.

What day was your PAC submitted to O2? It should be ported-in the working day after submission.

Plenty of posts on here to say that's not the case with O2

Not just o2, just look at all the other network communities... and to be honest never had a port happen the day after the port request..

Re: not receiving calls

japitts — Wed, 27 Dec 2023 15:09:20 GMT

I can vouch that EE will reliably port-in the working day after PAC submission, I've heard similar reports from VF.

Reading support fora does tend to uncover negative reports of any service, it's the nature of the beast.

Re: not receiving calls

Enlli — Wed, 27 Dec 2023 15:48:40 GMT

My last port was a year ago Vodafone to EE. Port request 15:00 on the Wednesday, completed 12:00 on the Thursday.

I was going to port into O2 but there were so many posts regarding failed ports on here at the time, I decided not to take a chance.

Re: not receiving calls

Oxonian — Fri, 29 Dec 2023 10:20:34 GMT

@japitts wrote:
Moving from EE to O2 for better coverage is an interesting choice, but all the same.

@japitts

In certain areas of the country and in some localities, O2 are far better than EE. And it also depends on what you want to use your SIM for - O2 are often superior on call quality for indoor voice calls.

I presume that @MattStickels invested in some PAYG SIMs and actually tested out the different networks in the areas that he frequents.

Re: not receiving calls

japitts — Fri, 29 Dec 2023 10:44:41 GMT

Absolutely, there is no single best network without local variances, mine was a broad-brush comment.

I presume your comment of O2 being superior on indoor call quality is based on O2's base 900Mhz coverage layer rather than any comment on the voice codecs being used. EE use both WB-AMR ("HD") & EVS ("HD+") codecs which drive the call quality far more than the 4G bands do.

Re: not receiving calls

Oxonian — Sat, 30 Dec 2023 13:05:14 GMT

@japitts

I haven't analysed the technical reasons for O2 often having superior indoor call quality. What I have noted on calls to landlines (so as to eliminate the "other end" of the call being the problem) is that O2 is frequently clearer and more reliable than the other networks.

It is unfortunate that O2 are often let down by data. My new year wish would be for O2 to invest substantially in the network infrastructure so as to facilitate faster and more reliable data connections.

Re: not receiving calls

japitts — Sat, 30 Dec 2023 20:36:05 GMT

Appreciate this has nothing to do with the OP's query, but as an observation that is most unusual. Landline networks generally use NB codecs and are the poor relation to the WB ones widely employed on mobiles - the results being that intra-mobile calls are often indistinguishable from being face-to-face.

Re: not receiving calls

Oxonian — Sun, 31 Dec 2023 14:42:40 GMT

@japitts wrote:
Appreciate this has nothing to do with the OP's query, but as an observation that is most unusual. Landline networks generally use NB codecs and are the poor relation to the WB ones widely employed on mobiles - the results being that intra-mobile calls are often indistinguishable from being face-to-face.

Unusual it might be @japitts but, as I said earlier, that is my personal observation over a period of time.