topic Re: Never getting 5G in Tech Support

Never getting 5G

Worm3rd — Sun, 24 Dec 2023 11:45:07 GMT

I’ve seen various posts on this and tried everything

I have a pay as you go sim that I recently converted to monthly. As far as I remember, I’ve never gotten 5G to show up on my phone

i I have an iPhone 12. And under the cellular data I DO see 5G as an option. Just. Doesn’t ever connect. And I’ve sat next to people who use o2 and they are on 5g

is there a chance I just need a newer sim?

may e something wrong with phone?

Re: Never getting 5G

MI5 — Sun, 24 Dec 2023 11:49:58 GMT

@Worm3rd

5g is not available on O2 PAYG so did you get a new sim when you converted?

If not, pop in store with photo ID.

Re: Never getting 5G

Worm3rd — Sun, 24 Dec 2023 11:54:12 GMT

Sorry if this doubles. Had a hiccup first time I submitted

i concerted strictly on the app

if I pop in for new sim will my number change? I’d like to keep the one I have

Re: Never getting 5G

MI5 — Sun, 24 Dec 2023 12:10:23 GMT

@Worm3rd

You keep your number and everything it will just be a pay monthly 5g sim that you need.

Re: Never getting 5G

Worm3rd — Sun, 24 Dec 2023 12:33:47 GMT

I will give this a go maybe on the 27th as I just got into England an hour ago after 24 hours of travelling. And I’m exhausted. Once I know what’s happening with this I’ll comment or mark as answer. Either way I’ll let you know. Ty

Re: Never getting 5G

Enlli — Sun, 24 Dec 2023 12:37:37 GMT

In all the haste remember to take Photo ID

Re: Never getting 5G

MI5 — Sun, 24 Dec 2023 12:43:00 GMT

Yes I did mention that already.

Re: Never getting 5G

Enlli — Sun, 24 Dec 2023 12:56:23 GMT

I know but I'm reiterating the point

Re: Never getting 5G

MI5 — Sun, 24 Dec 2023 13:10:59 GMT

As it appears there's a need for it to be repeated a number of times, please don't forget your photo ID @Worm3rd

Have a great Christmas and hope you get your sim sorted promptly after.

Re: Never getting 5G

Worm3rd — Sun, 24 Dec 2023 13:22:14 GMT

Would a USA drivers license be sufficient (which I always have on me) or should I bring passport just in case?

Re: Never getting 5G

MI5 — Sun, 24 Dec 2023 13:31:05 GMT

@Worm3rd

I'd take both as you never know which they'll be happy with.

Make sure you know your account security code word too which you can reset in your MyO2 if forgotten.

Re: Never getting 5G

Worm3rd — Sun, 24 Dec 2023 14:12:34 GMT

I see security question but not a code or code word. Where is it at?

Re: Never getting 5G

MI5 — Sun, 24 Dec 2023 14:38:46 GMT

@Worm3rd

It's the answer to the security question.

Favourite football team, pets first name etc.

Re: Never getting 5G

Worm3rd — Fri, 12 Apr 2024 20:49:57 GMT

I never got around to doing this but I will next time I’m in country. But I’m curious how they are able to program my number in a new sim in the store. I just get the sense they are going to look at me crazy when I walk in and say “hey can I get a new sim that’ll give me 5g with my current phone number”

Re: Never getting 5G

MI5 — Fri, 12 Apr 2024 21:04:43 GMT

Nothing crazy or unusual about that request @Worm3rd

Re: Never getting 5G

pgn — Fri, 12 Apr 2024 21:07:52 GMT

Ah, the mysterious trinity of things needed to get 5G on O2, assuming you are on a Contract phone (PAYG Customers with O2 are not so lucky!): https://community.o2.co.uk/t5/My-O2/Why-can-t-I-connect-to-5g/m-p/1667531/highlight/true#M23090

Good luck, @Worm3rd.

Re: Never getting 5G

MI5 — Fri, 12 Apr 2024 21:17:29 GMT

Yes, @Worm3rd is on contract but after changing from PAYG, retained the same sim.

Hence the need for a new sim.

Re: Never getting 5G

pgn — Fri, 12 Apr 2024 21:20:53 GMT

Aha - e-sim I gather, as I thought PAYG and Contract SIMs were different beasts and not interchangeable. Got it. Still the trinity applies: 5G SIM, 5G Phone, live in a 5G area - and assume 5G is enabled on all 360 accounts, same as WiFi/4G Calling.

Re: Never getting 5G

MI5 — Fri, 12 Apr 2024 21:25:39 GMT

Yes, 5g bolt on added to all 360 contract accounts.

PAYG sim will still work for calls and data on a contract account but sms will be screwed up.