topic Re: New Contract Not Activated 8 Days After Delivery in Tech Support

New Contract Not Activated 8 Days After Delivery

daniqm1 — Tue, 19 Dec 2023 23:23:59 GMT

Hi,

I ordered a Pixel 8 on the 11th of December for £509, intending to benefit from the £200 Extra trade-in. I ordered it with an airtime plan of £9 a month, which I could cancel at any time.

I received the phone a week ago, but the SIM hasn't been activated yet. On My Orders, it says "processing." I have spent many hours on the phone and on webchat trying to get help with this, but each time they said they were transferring the inquiry to a different department and would get in touch with me within 24 hours.

I can't send the old phone back because they can't send me the prepaid packaging. The recycling team seems to get the information from their system once the new contract is activated. The promotion is about to expire, and I potentially stand to lose over £200.

Could I please get some help with this?

Re: New Contract Not Activated 8 Days After Delivery

Cleoriff — Wed, 20 Dec 2023 00:17:02 GMT

@daniqm1

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on 202 or 0344 809 0202 (Contract)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW).

You can use Skype to call if no other phone.

Guide to using Skype: Guide: A Guide to Skype

Re: New Contract Not Activated 8 Days After Delivery

Oxonian — Sat, 23 Dec 2023 21:32:10 GMT

Did you ever manage to resolve this problem @daniqm1 and if so, what was the outcome ?