topic SIM not provisioned in Tech Support

SIM not provisioned

Claudia2 — Thu, 14 Dec 2023 18:30:45 GMT

I can't make calls anymore and I have a message that says SIM not provisioned

Re: SIM not provisioned

MI5 — Thu, 14 Dec 2023 18:54:13 GMT

Pop into your local O2 store with photo ID or call customer services.
You can use Skype to call if no other phone.
Guide to using Skype:
Call 202 from any O2 mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Re: SIM not provisioned

Claudia2 — Fri, 15 Dec 2023 06:10:35 GMT

Thank you so much MI5! Amazed at how much you know!!

Absolutely awful experience with O2 and their customer service

Re: SIM not provisioned

MI5 — Fri, 15 Dec 2023 07:59:49 GMT

@Claudia2

You're welcome