topic My o2 app in Tech Support

My o2 app

Eb123 — Thu, 14 Dec 2023 10:33:36 GMT

My o2 app isnt working i have tried deleting and reinstalling however still not working. Can someone reset this for me?
thanks

Cleoriff — Thu, 14 Dec 2023 10:38:36 GMT

We can't do that on here as you need someone to access your account.

Give O2 a call on 202 or 0344 809 0202 (Contract) 4445 or 0344 809 0222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW).

MI5 — Thu, 14 Dec 2023 10:43:55 GMT

See if you can login to the web version here https://mymobile.o2.co.uk/

Eb123 — Thu, 14 Dec 2023 10:48:56 GMT

I can log on here however it has no details about my contract or phone it just gives me my email address and gives me the option to update this.

Cleoriff — Thu, 14 Dec 2023 12:10:14 GMT

This is why you need to contact O2 as I said above. They probably need to reset your account.

Many people have complained of the same issue recently, particularly if they are on the new billing system.