topic Re: no network in Tech Support

no network

Adamlock6 — Mon, 11 Dec 2023 09:22:32 GMT

i was directed here from the app live chat. They said they were unable to help me

I have no network on my phone. i've done all the trouble shooting that has been asked. I need my phone for work. this is costing me money

Re: no network

MI5 — Mon, 11 Dec 2023 09:40:45 GMT

@Adamlock6

What did the troubleshooting indicate?

Are there any network issues in your area O2 Service Status ?

Did your sim work in another phone?

Does another sim work in your phone?

Depending on the answer to those questions we can direct you further.

Re: no network

Monkehfu — Mon, 11 Dec 2023 16:21:22 GMT

Same issue here. No Data/SMS/RCS all day, Customer Services were not any help, said come here.

Re: no network

Enlli — Mon, 11 Dec 2023 17:05:47 GMT

Reports of problems coming in on the likes of Down Detector.

Re: no network

Bambino — Mon, 11 Dec 2023 17:32:10 GMT

@Adamlock6 and @Monkehfu I don't know why the app or incompetent customer service would direct you here. This is a customer community with no access to anyone's account.

Re: no network

Enlli — Mon, 11 Dec 2023 18:30:42 GMT

Had a few in the past weeks saying the app directed them here

Re: no network

MI5 — Mon, 11 Dec 2023 18:46:18 GMT

O2 contact deflection at it's very best.

Re: no network

Oxonian — Mon, 11 Dec 2023 21:11:20 GMT

@Adamlock6

@Monkehfu

As @Enlli has mentioned, there seems to be some systems' issues today per :-

O2 current problems and network issues | Downdetector

https://downdetector.co.uk/status/o2/

In particular, there seem to be further issues in the last hour :-