topic Network in Tech Support

Network

Joseph10 — Mon, 11 Dec 2023 16:23:00 GMT

I was using my phone and my network randomly just cut out, i cant text, call of use data and I haven't moved for it to cut off, I've restarted my phone, reset network settings and checked the o2 network and nothing seems to give me an answer, what can I do?

Re: Network

Monkehfu — Mon, 11 Dec 2023 16:34:53 GMT

Same issue here. Suddenly, as of 11 am today, there is no Data/SMS/RCS 4G/5G. Customer services were of no use, directed here. O2 being very quiet. Service status says all is fine, but this is clearly no the case.

Re: Network

jonsie — Mon, 11 Dec 2023 16:40:27 GMT

There may possibly be a problem today, lots of people having issues

https://downdetector.co.uk/status/o2/

Any chance you could check @Dave-O2 ?

Re: Network

Oxonian — Mon, 11 Dec 2023 21:05:13 GMT

Quite a big spike on Downdetector in the last hour too :-

Re: Network

Dave-O2 — Tue, 12 Dec 2023 09:23:02 GMT

Hey @jonsie

We're not currently aware of any issues.

I'd advise checking the current status of the network in any area here for more details.