topic Re: SIM card not working in Tech Support

SIM card not working

RM20 — Thu, 07 Dec 2023 15:01:37 GMT

My SIM card is not working, I have tried taking out and restarting phone. I have no service etc.

Re: SIM card not working

jonsie — Thu, 07 Dec 2023 15:04:30 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Re: SIM card not working

TallTrees — Thu, 07 Dec 2023 16:26:53 GMT

Hi @RM20

You can discuss issues here

Re: SIM card not working

Oxonian — Thu, 07 Dec 2023 18:56:16 GMT

@RM20

Have you tried your SIM in a different 'phone ; or a different SIM, maybe from another network, in your 'phone ? That will help to narrow down whether it is a SIM issue, a handset problem or a network matter.

If you need a new SIM, a visit to your local O2 retail store, with photographic ID, is the easiest way to do a SIM swap :-

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/