topic Re: multiple numbers on account / separate My O2 apps in Tech Support

multiple numbers on account / separate My O2 apps

Biker73 — Thu, 07 Dec 2023 11:45:37 GMT

Hi, I have two numbers on the same contract / account, one for myself and one for my wife. However after the PAC's were processed I no longer see one number in my app, my wife can not register a separate email as its on my account and also she has lost all mobile data whilst in France this week (which was working on the temp O2 number before the PAC was processed).

Re: multiple numbers on account / separate My O2 apps

MI5 — Thu, 07 Dec 2023 11:54:14 GMT

@Biker73

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: multiple numbers on account / separate My O2 apps

Enlli — Thu, 07 Dec 2023 11:57:12 GMT

Regretfully, O2 are not merging accounts at the moment so it's a mean a separate MyO2 account with a different email for each.

With regards to the mobile data you can Message O2 on

Facebook (https://o2uk.co/O2CFB)

X (Twitter) (https://o2uk.co/O2CTW) or

Instagram (https://o2uk.co/O2CIG)

They should be able to help you.