topic Re: mobile disconnected before chance to retrieve texts. in Tech Support

mobile disconnected before chance to retrieve texts.

EllyMay499 — Wed, 06 Dec 2023 17:02:24 GMT

I cancelled my late husband`s contract yesterday & was informed that I could retrieve texts from it for 30 days. On checking shortly after The phone had been cut off completely. Can`t get any sense & NO VIRTUAL ASSISTANT !!

Re: mobile disconnected before chance to retrieve texts.

Bambino — Wed, 06 Dec 2023 17:13:07 GMT

@EllyMay499 Sorry for your loss. This is not O2. This is a customer community. You need to speak to customer service. If the service on that number has been disconnected I don't think you'll be able to retrieve any text messages, but it's worth asking again.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Re: mobile disconnected before chance to retrieve texts.

MI5 — Wed, 06 Dec 2023 18:24:16 GMT

@EllyMay499

Any texts already received will still be available to view.

You may have to give people a different contact number going forward.