topic Re: WiFi issues- Underground in Tech Support

WiFi issues- Underground

Scbryan — Sun, 03 Dec 2023 04:28:30 GMT

Hi, I was wondering if anyone can help.

I've been on O2 since August and have never managed to access the WiFi underground when using the tube.

It comes up with "identity" and "password" and it says I cannot auto connect.

I have tried online assistance and been in store multiple times and still no luck!

I have tried restarting my phone, updating it, signing in to MyO2 etc.

Any help appreciated, thanks in advance!

Re: WiFi issues- Underground

Bambino — Sun, 03 Dec 2023 05:41:48 GMT

@Scbryan See this:

https://tfl.gov.uk/campaign/station-wifi

Re: WiFi issues- Underground

Oxonian — Sun, 03 Dec 2023 11:17:52 GMT

@Scbryan

The O2 pages on this topic begin here :-

Wifi on the Underground | Free Wifi Hotspot Locator | O2

https://www.o2.co.uk/connectivity/wifi-london-underground

Re: WiFi issues- Underground

MI5 — Sun, 03 Dec 2023 12:02:29 GMT

@Scbryan

Assuming you are on contract and not PAYG, try these manual connection settings:

1. Open WiFi settings

2. Click Add network

3. Set network name/SSID: Wifi Extra

4. Set security: WPA/WPA2/WPA3-ENTERPRISE

5. Choose EAP method: Sim

6. Click Save

However, wifi has been abandoned at many stations now in favour of 4g roll out, so you may be lucky or not depending on your location.

Re: WiFi issues- Underground

pgn — Sun, 03 Dec 2023 12:06:35 GMT

A quick search would reveal the many questions on this service and it's replacement - despite O2's info as provided above.

https://community.o2.co.uk/t5/Tech-Support/Issue-with-WiFi-Extra-on-the-London-Underground/m-p/1614606/highlight/true#M32424

The "benefit" of underground WiFi vs proper mobile signal should be clear to see...

Re: WiFi issues- Underground

Scbryan — Thu, 07 Dec 2023 08:45:04 GMT

Thanks so much for your help!

I tried it for the first time yesterday and seemed to work, so, so far so good!

It's a shame that the customer service from o2 has been so poor and no one (going into store, online, or even being on the phone for an hour!) was able to help or even come up with any suggestions.

It's a peace of mind to have some signal when underground as I have to use it daily.

I'm not sure I would stay with o2 and I think when I get the opportunity I will leave.

Thanks again!

Re: WiFi issues- Underground

MI5 — Thu, 07 Dec 2023 09:11:15 GMT

You're welcome @Scbryan

Re: WiFi issues- Underground

pgn — Thu, 07 Dec 2023 09:12:17 GMT

@Scbryan - Just be mindful that TfL or Underground WiFi is going to be a hit-and-miss or luck of the draw situation until the rollout of the full 4G+ service is complete, as per this post and the link contained therein:

https://community.o2.co.uk/t5/Tech-Support/Issue-with-WiFi-Extra-on-the-London-Underground/m-p/1614621/highlight/true#M32425

Good luck!

Re: WiFi issues- Underground

Oxonian — Thu, 07 Dec 2023 18:07:55 GMT

@Scbryan

Of course, it is your prerogative to leave O2 in due course. However, standards of Customer Service across the UK mobile 'phone networks are mediocre, so you might want to consider if you would be moving to something better - or worse ?

A look at the community forums of the other networks will give you some indication of the advantages and disadvantages of moving.