topic Re: 5G data speed in Tech Support

5G data speed

fozzie_pinmill — Sun, 26 Nov 2023 18:37:17 GMT

5g data speed at postcode ip9 1ap is no better than 4g. How can the speed be increased? Is it possible that O2 throttles the data rate, if so can the throttle be removed? Very disappointed buying 5G service, expensive Zyxel NR7101 router, which shows 5G connected, and excellent signal strength (I can see the mast from where the antennae is!) and still only 40Mbps download speed 😞

Re: 5G data speed

pgn — Sun, 26 Nov 2023 18:44:07 GMT

Take a look here, @fozzie_pinmill - https://community.o2.co.uk/t5/Tech-Support/4g-network-slow/m-p/1668937/highlight/true#M41746

Also note a regular 5G phone or Tablet SIM will not work in a mobile router - that config is not supported by O2, you need a Data SIM from O2 for that purpose (phone SIM may work occasionally, but not reliably).

Also note backhauls for 5G are sometimes 4G until the network core is upgraded from your mast.

Re: 5G data speed

fozzie_pinmill — Sun, 26 Nov 2023 18:48:44 GMT

I specifically ordered the mobile broadband SIM, with unlimited data, paying £34 a month, and not £26 as for a phone, but it really seems as though my SIM is being throttled by O2, as it is pointless paying for %G hardware and service, and not seeing any improvement.

Re: 5G data speed

Enlli — Sun, 26 Nov 2023 18:59:45 GMT

Assume you are near the Marina at Wolverstone which is on the edge of 5G coverage. I know the area, had a mooring there. Always was a bit hit and miss

My Network is showing a mast problem. Don't know if that will make a big difference. I suspect you won't get blistering speeds. On average O2 are the slowest network.

Re: 5G data speed

Oxonian — Sun, 26 Nov 2023 19:00:32 GMT

@fozzie_pinmill

Have you checked that the APN settings are correct are set out in the thread to which @pgn provided a link ?

Re: 5G data speed

Enlli — Sun, 26 Nov 2023 19:08:42 GMT

@pgn Mentioned back haul you need good 4G for good 5G. Stand Alone 5G on O2 is some way off and you will have to persuade the NIMBY brigade on the peninsula to accept masts.

Here is my 5G figures at home. Again on the edge Horrendous latency and upload

Re: 5G data speed

fozzie_pinmill — Sun, 26 Nov 2023 19:46:51 GMT

I have looked at the post, but can not see any APN config info?

Re: 5G data speed

Oxonian — Sun, 26 Nov 2023 20:02:04 GMT

Sorry @fozzie_pinmill, I was looking at the wrong thread. I think that @MI5 has set out what you need to use in the last post on this thread :-

O2 5G settings for TCL HH500E - O2 Community

https://community.o2.co.uk/t5/Pay-Monthly/O2-5G-settings-for-TCL-HH500E/td-p/1534917

Does that make a difference ?

Re: 5G data speed

fozzie_pinmill — Mon, 27 Nov 2023 10:59:07 GMT

I tried the auto APN setting, the manual settings as shown in that post, as well as a different manual config using idata.o2.co.uk from myapnsettings.com - speed always the same. I can see that the router is connected as 5G, with a signal strength of -85dbm, which is considered "excellent". As O2 somehow know whether the device the sim is in is a phone, or tablet, or mobile bb, I can't help thinking they must be able to throttle.

It would seem very misleading to customers, if after all the hype they put behind how wonderful 5G is, and selling phones as 5G, that they do not really support it, if the backhaul networks can not run the speed.

I will try customer support, but suspect I'll end spending ages on hold, and then speak with someone that does not have the tech know-how, but fingers crossed I can get to second level support...

If all else fails, I'll put a complaint into Ofcom that they are selling a product that does not perform as claimed.

Re: 5G data speed

MI5 — Mon, 27 Nov 2023 11:09:32 GMT

40mbps will be considered as acceptable and not likely to improve until O2 update their infrastructure.

Re: 5G data speed

Enlli — Mon, 27 Nov 2023 11:10:13 GMT

It's nothing to do with signal strength or being able to see the mast. It's about bandwidth and the capacity of the back haul.

As stated, present 5G is None Stand Alone and still requires 4G infrastructure to operate.

Ofcom won't be interested, they know the know the state of play of the networks and it's not just O2.

The government too wants 5G capabilities playing up, and 'independent' OFCOM is happy to go along.

Rule of thumb I give to everyone

Never sign up for something without testing first and be prepared to use the 14 day cooling off period early on

Re: 5G data speed

fozzie_pinmill — Mon, 27 Nov 2023 11:13:42 GMT

Yes, just up river from the marina. The external router connects at 5G with a -85dbm signal strength, which is considered "excellent". Ofcom's mobile checker does show ee as having reasonable reception at my location, but O2 as excellent, hence why I went with them, as well as buying an expensive mast mounted router. It will be a pain returning the router, as some of the packaging blew into the Orwell while I was on the roof fitting it!

Re: 5G data speed

Enlli — Mon, 27 Nov 2023 11:32:16 GMT

Again the OFCOM checker mainly deals with signal strength

My signal bars on O2 5G are 4 and data speeds around 65 mbps.

Signal bars on EE 5G hover between 1 or 2 and data speeds average 116 mbps

Re: 5G data speed

fozzie_pinmill — Mon, 27 Nov 2023 11:49:03 GMT

Is that EE speed from near the marina or elsewhere?

Re: 5G data speed

Enlli — Mon, 27 Nov 2023 12:38:30 GMT

No. Down by Foxes Marina

Re: 5G data speed

fozzie_pinmill — Mon, 27 Nov 2023 14:17:56 GMT

Brilliant - thanks for that. It at least gives me some confidence that assuming the 5G gets to me, that there is no backhaul bottleneck with EE, and we should be running off of the same mast.

Re: 5G data speed

fozzie_pinmill — Thu, 07 Dec 2023 21:42:25 GMT

Fitted EE SIM in the external router today, and getting speeds around 200Mbps, with ping delay around 30mSec - which is a bit more like it! -85dbm signal strength at 5G, so hopefully will be stable. One anomaly, was that the 2.4Ghz wi-fi was total rubbish - 10Mbps, down to less that 1Mbps, whereas 5Ghz and wired connections were 120 - 200Mbps. There are 15 APs in the network, so tried different locations (all of the AP channels have been set so as not to overlap the same channel number) and the issue was constant. Next port of call is the TP-link forum, to see if there are any reports of issues on the latest firmware, but client (well, their kids at least) is over the moon. O2 could learn a lot about meeting customers expectations - installing 5G connectivity but having inadequate back haul, will not win them any customers...!

Re: 5G data speed

madasaf1sh — Thu, 07 Dec 2023 22:35:18 GMT

Hang on is this a commercial installation with 15 Access Points or just a very big house??? @fozzie_pinmill

Re: 5G data speed

fozzie_pinmill — Fri, 08 Dec 2023 17:20:29 GMT

It is actually a very big private dwelling / house! There are wall port mounted APs, as well as ceiling mounted ones, all with GE connections, and meshed APs to get to various out buildings. It was just really odd that the speed test at 2.4Ghz was so poor - I was stood under the AP, which had a 2m cable to the Gigabit switch.

Re: 5G data speed

fozzie_pinmill — Fri, 08 Dec 2023 17:25:01 GMT

It is actually just a very big private dwelling / house! A mixture of wallport mounted and ceiling mounted APs, as well as some meshed APs to get to various outbuildings. It was so odd that stood under the AP, which had a 2m CAT6 to a gigabit switch port, and the 2.4Ghz band speedtest was so poor, but go on to the 5Ghz, and it was blisteringly fast!