topic Re: GPRS DATA CHARGES in Tech Support

GPRS DATA CHARGES

HoppySaul — Wed, 04 Oct 2023 14:39:32 GMT

I have a business account. 4 handsets all with unlimited tariffs, yet recently being charged over £1500 for GPRS calls....this was streaming, not 'calls'. WHY????

I am at the stage where I wish I'd stayed with Three, we had unlimited data, calls and messages with them and our combined bill was never more than £200!

Trying to get O2 to deal with this and answer why they have imposed this huge fee on one handset is so difficult. Twice I've been told they'll investigate and call me back. Twice they have failed to do so.

Anyone else having the same issues?

Re: GPRS DATA CHARGES

MI5 — Wed, 04 Oct 2023 14:44:42 GMT

@HoppySaul

O2 do charge extra for data use over your allowances which should have been explained to you when you took the contracts.

You will need to persevere with O2 as there's no one here who can access your accounts, sorry.

Call 8002 for business CS.

Re: GPRS DATA CHARGES

jonsie — Wed, 04 Oct 2023 14:48:06 GMT

Possibly exceeded O2's fair usage policy?

Re: GPRS DATA CHARGES

Henry7 — Sun, 26 Nov 2023 10:49:11 GMT

Did you get around paying for that bill? I’ve had the same issue today…

Re: GPRS DATA CHARGES

Oxonian — Sun, 26 Nov 2023 13:17:32 GMT

@HoppySaul

Just interested to know why you left Three if you had such a good deal with them ?

Re: GPRS DATA CHARGES

ILHALL — Tue, 30 Apr 2024 12:56:27 GMT

Hello, We are currently experiencing a similar issue, may I please ask if you were every able to get to the bottom of this if so how? any information that would help me would be greatly appreciated.

Re: GPRS DATA CHARGES

Oxonian — Tue, 30 Apr 2024 18:29:15 GMT

@ILHALL

If you are addressing that query to @HoppySaul or @Henry7, you need to tag them thus. However, please bear in mind that this thread is from last year so I have no idea whether or not either will see your post and respond. 👍