topic Re: My bill in Tech Support

My bill

1samtheman2 — Sun, 26 Nov 2023 08:58:12 GMT

My phone signal keeps going from 4G to H+ almost every minute..

I've changed my sim 4 times and my phone 3 times so it must be you.

I changed my settings 6 times and factory reset my current phone.

I haven't paid my bill because you refuse to correct the problem .

When I talk to some people I just get cut off because of the terrible signal.

I'm not and refuse to pay for a crap useless service

My number

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Useless coverage

1samtheman2 — Sun, 26 Nov 2023 08:31:21 GMT

4 phones 5 sim cards done a factory reset and rest my Internet and reset everything..my phones keep going from 4G to H+ almost every minute especially on phone calls .... cancelled my DD as sick of paying for a bad service

Re: My bill

pgn — Sun, 26 Nov 2023 08:39:16 GMT

Signal issues are not uncommon, all mobile operators are susceptible - see if this helps you: and

Also if you have good WiFi at home and have a compatible handset, see if you can enable WiFi Calling on your handset: https://www.o2.co.uk/connectivity/wifi-and-4g-calling

This is not O2, you need to reach out to O2 via Social Media, link below has the ways, or via 202.

Flagged to remove your number from this public forum. Good luck, @1samtheman2.

Re: Useless coverage

pgn — Sun, 26 Nov 2023 08:48:56 GMT

Whilst this is a duplicate post, it does say you have cancelled your DD, which means that when O2 cannot get their money next month, you will start to incur non-payment charges. If the situation continues, your details will be handed over to a debt collection agency, a course of action that will impact your credit record and make it harder for you to get credit or loans as a result.

Please talk to O2, re-instate your direct debit, and perhaps investigate what it would cost to cancel your contract and switch to another provider that offers better service in your area.

As a tip, get hold of PAYG SIMs from other networks, and try them out for a month before committing to another contract. Good luck, @1samtheman2.

Re: Useless coverage

Oxonian — Sun, 26 Nov 2023 09:27:59 GMT

@1samtheman2

Unfortunately, the T&Cs that you signed up to when joining O2 don't guarantee you good service, and in fact, they don't guarantee you any service at all. They is the same across all of the UK's mobile network operators. This seems unfair, but the alternative to not agreeing to them is to have no mobile 'phone at all.

Apart from very isolated, rural areas, most parts of the UK have decent mobile service from one of the providers. @pgn has described how to ascertain which is the network for you.

Re: My bill

Oxonian — Sun, 26 Nov 2023 09:36:29 GMT

@1samtheman2

It's not a good idea to refuse to pay as that will lead to issues with debt collectors and your credit rating.

Re: My bill

Enlli — Sun, 26 Nov 2023 10:02:46 GMT

@Oxonian Or go for 30 day deals, so if it does not work out you can just move.

There is a couple of cracking deals out there.

Re: My bill

Oxonian — Sun, 26 Nov 2023 10:06:19 GMT

@Enlli

Yes, very true, lots of very good deals of all shapes and sizes currently available.

Re: My bill

japitts — Sun, 26 Nov 2023 15:48:06 GMT

A phone flip-flopping between 2 RATs (coverage layers) is likely trying to maintain reliable service.

All networks are setup to achieve this, but not all networks are equal in quality.