topic Signal issues in Tech Support

Signal issues

Nicole123 — Sat, 25 Nov 2023 15:26:57 GMT

My area is completely fine for signal but unfortunately I am having signal issues. I have tried resetting the phone and network as suggested by 02.

Re: Signal issues

jonsie — Sat, 25 Nov 2023 15:31:12 GMT

Some help here

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Re: Signal issues

japitts — Sun, 26 Nov 2023 15:49:56 GMT

You've mentioned your signal is fine but you're having signal issues. I suspect by this you mean that your phone displays good coverage indicators but you're having problems using some particular services?

Re: Signal issues

Enlli — Sun, 26 Nov 2023 15:55:45 GMT

Have you looked at https://status.o2.co.uk/ to see if there are known issues?

Re: Signal issues

Oxonian — Sun, 26 Nov 2023 15:56:27 GMT

@japitts

You probably need to tag @Nicole123. I wondered if the problem was that the signal is normally fine but not at the moment, say because of maintenance work or a mast being temporarily out of commission. However, we just don't know.