eSIM Issues - "Code is no longer valid"

Verizon_User — Fri, 11 Sep 2020 11:32:08 GMT

Hello,

I am visiting the UK from the USA and will be here for another three months. My carrier in the US is Verizon Wirelss. I was going to set up eSIM in the US with Verizon and was told to contact them when I got to the UK. Now that I am here they cannot set me up with eSIM because I need to be on their network... Anyway, I have decided to get a rolling 30 day contract with O2 which provides eSIM. I plan on using O2's eSIM and Verizon's physical SIM to have access to both lines. I have installed my Verizon SIM and have recieved O2's eSIM pack with a QR code after setting up the line. When I scan the QR code I get an error message that reads as follows:

Cellular Plan Cannot be Added

This code is no longer valid. Contact your carrier for more information.

I have tried to get in touch with an O2 rep but cannot get through to anyone after constant holding. When I insert the O2 physical SIM the line works fine, but I cannot get the eSIM to activate. Any suggestions or expierence on what my next steps may be?

Re: eSIM Issues - "Code is no longer valid"

MI5 — Fri, 11 Sep 2020 11:34:47 GMT

@Verizon_User

I can only suggest you call into any O2 store for a new eSim pack or for them to check what's happening with yours.

Re: eSIM Issues - "Code is no longer valid"

LukasB — Wed, 16 Sep 2020 13:24:30 GMT

Hey @Verizon_User just checking if you managed to sort this out or are you still having trouble?

topic Re: eSIM Issues - "Code is no longer valid" in Tech Support

eSIM Issues - "Code is no longer valid"

Re: eSIM Issues - "Code is no longer valid"

Re: eSIM Issues - "Code is no longer valid"