topic Re: Not receiving some texts (verification codes, some texts from companies etc.) in Tech Support

Not receiving some texts (verification codes, some texts from companies etc.)

Tinsss — Wed, 15 Nov 2023 22:41:17 GMT

Hello! I have an Iphone 14 Plus and was receiving verification text messages until a few weeks ago. Now it suddenly stopped working and don't know what to do as alot of services now rely on 2FA. Please help!

Re: Not receiving some texts (verification codes, some texts from companies etc.)

StuHardaker — Tue, 14 Nov 2023 22:47:16 GMT

Same problem for me 2FA/verification codes not being received. Not a handset issue - stopped last week and now not getting from multiple sites or apps, need a resolution ASAP

Re: Not receiving some texts (verification codes, some texts from companies etc.)

Oxonian — Wed, 15 Nov 2023 19:31:34 GMT

@Tinsss

@StuHardaker

Re-opening an old thread is sometimes not the best way to get a quick response on this forum.

Please read this carefully :-

Re: Not receiving some texts (verification codes, some texts from companies etc.)

MI5 — Thu, 16 Nov 2023 08:20:17 GMT

@StuHardaker @Tinsss

We understand that these can be effected by some network changes that occured last week.

Contact with O2 may be required to correct your account with the latest settings.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.