topic Re: SIM Swap: a mini guide (incl eSim) in Tech Support

SIM Swap

Onion — Tue, 14 Nov 2023 11:21:47 GMT

I don't know whether to laugh or cry.

Re: SIM Swap: a mini guide (incl eSim)

gmarkj — Tue, 14 Nov 2023 09:51:30 GMT

Probably one to pass back to get the messages updated @Dave-O2 - if you can only get 1 code per day then perhaps don't say to reply for another!

Re: SIM Swap: a mini guide (incl eSim)

Onion — Tue, 14 Nov 2023 10:04:30 GMT

I know that now but why do they say Reply with SWAP to get a code when it is only set at one a day?

Re: SIM Swap: a mini guide (incl eSim)

gmarkj — Tue, 14 Nov 2023 10:24:06 GMT

Not sure @Onion , that's why I tagged the community manager @Dave-O2 so that he can ask the question of the correct team in o2.

Re: SIM Swap: a mini guide (incl eSim)

Dave-O2 — Tue, 14 Nov 2023 10:52:53 GMT

Thanks for the heads up on this one @gmarkj and @Onion

I'll get your comments passed on to the correct team 👍

Re: SIM Swap: a mini guide (incl eSim)

Onion — Tue, 14 Nov 2023 10:56:08 GMT

Please do because my existing number has been disconnected, this really is a shambles.

Re: SIM Swap: a mini guide (incl eSim)

pgn — Tue, 14 Nov 2023 11:10:18 GMT

You know you can do this in MyO2 as well, @Onion?

None of this 1 SMS a day faffing, and it works in about 5 mins, or did for me back in January when I swapped from a 4G to a 5G SIM.

Re: SIM Swap: a mini guide (incl eSim)

Onion — Tue, 14 Nov 2023 11:15:29 GMT

@pgn they have now disconnected my existing number so I can't access that part of the website, stuck on hold having called 202. I can't believe how poor o2 are.