topic Re: UK pay as you go not receiving calls abroad in Tech Support

UK pay as you go not receiving calls abroad

AD2012 — Sun, 12 Nov 2023 17:37:24 GMT

Hey. I’ve recently moved to the US. I’m running a dual sim in my IPhone with my o2 pay-as-you-go SIM card being the physical one. I am able to receive text messages but I cannot receive calls. When someone tries to call, they receive the message ‘it has not been possible to connect your call.’

Please can someone help?

Re: UK pay as you go not receiving calls abroad

MI5 — Sun, 12 Nov 2023 17:50:58 GMT

@AD2012

If not already, manually select T Mobile network.

Re: UK pay as you go not receiving calls abroad

Enlli — Sun, 12 Nov 2023 18:14:25 GMT

To make and receive calls in the USA you need 4G Calling.

That is not available to PAYG customers at present so that SIM will not work

What is the other SIM and does that have 4G Calling (VoLTE) turned on

Re: UK pay as you go not receiving calls abroad

AD2012 — Sun, 12 Nov 2023 18:46:43 GMT

I have a digital AT&T as the default. I am receiving calls on my US number. Would call forwarding from the UK to US number be a viable workaround?

Re: UK pay as you go not receiving calls abroad

Enlli — Sun, 12 Nov 2023 18:50:27 GMT

Again you are stuck. Forwarding to any number other than Voicemail can't be done from PAYG, so no way to forward it to you USA number.

Even if you could you would be charged for an international call by O2

Re: UK pay as you go not receiving calls abroad

MI5 — Sun, 12 Nov 2023 18:53:33 GMT

@AD2012

T-Mobile still has a 2g network running so you need to try that.

Re: UK pay as you go not receiving calls abroad

AD2012 — Sun, 12 Nov 2023 19:14:57 GMT

Sorry, what should I try on the 2G network? Seems o2’s PAYG is pretty much useless outside of the UK 🙁

Re: UK pay as you go not receiving calls abroad

MI5 — Sun, 12 Nov 2023 19:18:24 GMT

@AD2012

Calls should be possible on a 2g or 3g network.

It's only calls over 4g that PAYG sims can't cope with.

Re: UK pay as you go not receiving calls abroad

AD2012 — Sun, 12 Nov 2023 19:31:29 GMT

I switched to the 2G network but still got the same issue

Re: UK pay as you go not receiving calls abroad

MI5 — Sun, 12 Nov 2023 19:41:27 GMT

Try rebooting the phone now @AD2012