topic Re: Number transfer complete but texts still showing old number in Tech Support

Number transfer complete but texts still showing old number

Kate8 — Mon, 06 Apr 2020 16:49:18 GMT

Hello!

I transferred my number when I joined o2 and it all worked and appeared on my account. But I’ve since been told that when I call/text the old number is still appearing. But if they call the correct number which I transferred to it also works. How do I get rid of the “transfer” number so that only my number works?

Thanks for your help!
K

Re: Number transfer complete but texts still showing old number

jonsie — Mon, 06 Apr 2020 16:51:59 GMT

settings - number - my number You need to change there

Re: Number transfer complete but texts still showing old number

Kate8 — Mon, 06 Apr 2020 17:19:31 GMT

Hi I have an iPhone and that doesn’t have a “number” option in settings. Is there an iPhone version?

Thanks!!

Re: Number transfer complete but texts still showing old number

MI5 — Mon, 06 Apr 2020 17:25:48 GMT

It's in Settings >Phone >My Number.

Re: Number transfer complete but texts still showing old number

jonsie — Mon, 06 Apr 2020 17:26:51 GMT

I was close

Re: Number transfer complete but texts still showing old number

MI5 — Mon, 06 Apr 2020 17:27:56 GMT

Re: Number transfer complete but texts still showing old number

Kate8 — Mon, 06 Apr 2020 17:28:29 GMT

Legend thank you!

Re: Number transfer complete but texts still showing old number

MI5 — Mon, 06 Apr 2020 17:29:10 GMT

You're welcome

Re: Number transfer complete but texts still showing old number

jonsie — Mon, 06 Apr 2020 17:49:29 GMT

@Kate8 wrote:
Legend thank you!

You miss the space bar?

Re: Number transfer complete but texts still showing old number

MI5 — Mon, 06 Apr 2020 18:40:57 GMT