topic Re: Can't undo call divert in Tech Support

Can't undo call divert

Janx — Wed, 08 Nov 2023 14:38:05 GMT

In 2021 I set up a divert when unreachable as my local mast was down for a couple of months. I now want to stop the divert but ##62# gives an error and *#62# tells me that there's no divert. Calls are being diverted, so is there another way the divert could have been set up? Customer services maybe?

Any ideas welcome!

Re: Can't undo call divert

pgn — Wed, 08 Nov 2023 15:01:57 GMT

Disable WiFi Calling on the handset and try. You may also need to disable 4G Calling in your MyO2 or even get 4G Calling disabled on your account by contacting O2 CS for the MMI short hash/star codes to work again. Once set the way you want it, contact O2 again to re-enable 4G Calling on your account and then re-enable on your phone.

If you are on the new System 360 billing system, this may be problematic, as 4G Calling is enabled by default.

O2 via 202 at around 08:10am or via Social Media at the link just below.

Note also ##002# will remove all diverts, but Voicemail may need to be set up again, if you use it. Good luck,@Janx.

Re: Can't undo call divert

Janx — Wed, 08 Nov 2023 16:15:35 GMT

Thanks for that. In looking at your solution I saw that I can make changes via MyO2 so I am trying that first 🤞🏻

Re: Can't undo call divert

pgn — Wed, 08 Nov 2023 17:05:44 GMT

Hope it works - and you're welcome @Janx 👍🏼