topic Re: How do I do live chat ? in Tech Support

How do I do live chat ?

Wais — Wed, 09 Sep 2020 21:54:13 GMT

Need to live chat an o2 member of staff for SIM card issues. Damaged sim got replaced but they will only send me a 6 digit code through text.. I can’t receive texts or make calls..

Re: How do I do live chat ?

MI5 — Wed, 09 Sep 2020 22:03:23 GMT

@Wais

Will be here when availble http://www.o2.co.uk/contactus

or sometimes pops up on shop pages.

Re: How do I do live chat ?

Wais — Wed, 09 Sep 2020 22:05:12 GMT

Wow that option was not there I looked a dozen times felt like I was going in circles but now it is thank you mI5

Re: How do I do live chat ?

MI5 — Wed, 09 Sep 2020 22:14:45 GMT

You're welcome 😊

Re: How do I do live chat ?

milan — Thu, 10 Sep 2020 01:35:56 GMT

hey

Re: How do I do live chat ?

Wais — Thu, 10 Sep 2020 16:17:55 GMT

Any idea on doing a web call? Going round in circles on web chat

Re: How do I do live chat ?

MI5 — Thu, 10 Sep 2020 16:22:26 GMT

@Wais

Skype option help here

Re: How do I do live chat ?

Wais — Thu, 10 Sep 2020 16:24:33 GMT

Awesome you know what’s weird ? I got an email notification for you replying to in here but no email for o2 for my sim activation.. 🤔

Re: How do I do live chat ?

MI5 — Thu, 10 Sep 2020 16:27:32 GMT

Ironic isn't it @Wais

If you get no luck on Skype we can try and get an advisor to help you here.

Let us know how you get on.......

Re: How do I do live chat ?

Wais — Thu, 10 Sep 2020 16:38:30 GMT

Too guy my only concern is the guy on Skype doesn’t work for o2 and I have to pass security stuff my problem is
My sim stopped doing calls text and connecting to internet so I called on a phone I don’t have access to no to get a new sim sent
I can’t activate the sim because the only send via text I’ve asked 3 people to activate it and nothing happens they leave chat
If I could receive texts it’s a 2 min job
What would your advise be?

Re: How do I do live chat ?

Wais — Thu, 10 Sep 2020 16:38:43 GMT

Top guy*

Re: How do I do live chat ?

Wais — Thu, 10 Sep 2020 16:39:09 GMT

Top guy* you are btw

Re: How do I do live chat ?

MI5 — Thu, 10 Sep 2020 16:48:11 GMT

@Wais

I'll ask @O2Waqas to message you.

He's a top guy too and I'm sure will sort it for you

Re: How do I do live chat ?

Wais — Thu, 10 Sep 2020 16:50:04 GMT

Nice one dude

Re: How do I do live chat ?

MI5 — Thu, 10 Sep 2020 16:56:20 GMT

No worries mate

Re: How do I do live chat ?

O2Waqas — Thu, 10 Sep 2020 18:42:47 GMT

@MI5 Than you for the tag.

@Wais I will send you a private message so we can look into this for you.

Thanks

Waqas

Re: How do I do live chat ?

MI5 — Thu, 10 Sep 2020 19:27:32 GMT

Thanks @O2Waqas

Re: How do I do live chat ?

Wais — Thu, 10 Sep 2020 19:57:05 GMT

Yes sorted now thankyou mI5 for pointing me in the right way and thankyou waqas for resolving the matter as others in web chat had no clue. Respect

Re: How do I do live chat ?

MI5 — Thu, 10 Sep 2020 20:01:35 GMT

Great to hear

Re: How do I do live chat ?

O2Waqas — Thu, 10 Sep 2020 20:02:19 GMT

No problem @Wais , Apologies it took a long time to resolve.

@MI5 I can confirm this query has been resolved.

Thanks

Waqas