topic Re: Unable to connect to Wi-Fi calling. When I click on the button, it sends me to the o2 page in Tech Support

Unable to connect to Wi-Fi calling. When I click on the button, it sends me to the o2 page

Susi — Sat, 04 Nov 2023 08:15:56 GMT

i am new to o2 and want to enable calls over the Wi-Fi. I have followed all the instructions but it sends me to the o2 page. I keep going around in circles.

Re: Unable to connect to Wi-Fi calling. When I click on the button, it sends me to the o2 page

Enlli — Sat, 04 Nov 2023 08:58:22 GMT

Try via

https://accounts.o2.co.uk/signin

If it still fails you will have to contact O2 Either on 202 or via Social Media

Message O2 on

(Facebook) (https://o2uk.co/O2CFB)

X (Twitter) (https://o2uk.co/O2CTW) or

Instagram (https://o2uk.co/O2CIG) ,,

They should be able to help you.

Re: Unable to connect to Wi-Fi calling. When I click on the button, it sends me to the o2 page

Cleoriff — Sat, 04 Nov 2023 09:01:05 GMT

@Susi

You need to ask O2 to activate it first (unless you are on the new billing system when you can turn it on via My O2)

After it;s been activated, you can turn it on your phone

Give O2 a call on 202 or 0344 809 202 (Contract)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW).

Re: Unable to connect to Wi-Fi calling. When I click on the button, it sends me to the o2 page

pgn — Sat, 04 Nov 2023 11:11:28 GMT

@Susi wrote:
Hi
i am new to o2 and want to enable calls over the Wi-Fi. I have followed all the instructions but it sends me to the o2 page. I keep going around in circles.

In addition to the advice already given here, please note (as you do not say in your post) that WiFi Calling is only available to those on Contract (Pay Monthly) with O2 - if you are an O2 PAYG customer, WiFi Calling and 4G Calling are not available to you @Susi.