topic Re: WiFi Calling in Tech Support

WiFi Calling

kaosimian — Fri, 03 Nov 2023 12:32:38 GMT

Hi, I have an iPhone 14. Wi-Fi calling is toggled off and when I try to toggle it on, a message tells me to contact you to turn it on.
when I’ve checked in the o2 app, it says that Wi-Fi calling is enabled on my account, but I am unable to use it because I cannot toggle it on in my phone settings.
The mobile signal in my house is appalling so I really need this to work.

Re: WiFi Calling

Enlli — Fri, 03 Nov 2023 12:40:10 GMT

Had a few of these where WiFi Calling is supposed to be on, but it's actually off. Usually, but not exclusively, ex Virgin.

We are all customers here so you will need to contact O2 via 202 or

Message O2 on

(Facebook) (https://o2uk.co/O2CFB)

X (Twitter) (https://o2uk.co/O2CTW) or

Instagram (https://o2uk.co/O2CIG) ,,

They should be able to help you.

If they come back with it's on, ask them to disable and the re-enable it

Re: WiFi Calling

Bambino — Fri, 03 Nov 2023 12:41:36 GMT

@kaosimian You need to contact customer service to have them enable WiFi calling on their end.

Wifi and 4G Calling explained | O2

Call 202 from your mobile or 0344 809 0202, or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)