topic Re: No caller ID on incoming calls in Tech Support

No caller ID on incoming calls

Boyack — Tue, 07 Mar 2023 22:39:45 GMT

Hi I have contacted O2 a number of times both by telephone and chat message to get my no caller ID on all incoming calls issue on my iPhone 8 resolved. I have gone through all the appropriate phone checks and resets and changing SIMs so it is obviously an O2 issue. This only happened when I changed my SIM card recently. I have been given the runaround by O2 and am completely frustrated so can anyone help as I am on the point of changing provider. Thanks

Re: No caller ID on incoming calls

Cleoriff — Tue, 07 Mar 2023 22:53:12 GMT

@Boyack

You may need to try another new sim.

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202 (Contract)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Re: No caller ID on incoming calls

Boyack — Tue, 07 Mar 2023 23:09:15 GMT

Thanks for that but I am fed up speaking to them as nothing gets done. Are you suggesting that I ask for another replacement sim?

Re: No caller ID on incoming calls

Cleoriff — Tue, 07 Mar 2023 23:28:22 GMT

@Boyack

As things stopped working when you changed your sim, it could be an issue with that particular sim. Old stock etc.

If you go instore with ID they will change it for you. They can also assess your problem. It's worth a try.

Re: No caller ID on incoming calls

Boyack — Wed, 08 Mar 2023 10:28:12 GMT

Thanks I will give that a go

Re: No caller ID on incoming calls

Cleoriff — Wed, 08 Mar 2023 19:56:19 GMT

Hope it gets sorted soon @Boyack 😉

Re: No caller ID on incoming calls

Boyack — Thu, 23 Mar 2023 16:53:13 GMT

Went into O2 shop and that checked that my phone settings were okay and agreed that the SIM must be faulty so I ordered a new one. However this hasn’t worked as problem persists. Contacted customer service again and explained issue yet again. They couldn’t resolve it but promised to get back to me by 21st March with a resolution but guess what, no call back. Failed to deliver on promises made yet again. Think I’m probably done with O2

Re: No caller ID on incoming calls

gmarkj — Fri, 24 Mar 2023 08:35:09 GMT

If you've tried customer services and it's not been fixed then we can ask the community advisors to help @Boyack

Can you see if you can help with this @O2Sarah- ?

Re: No caller ID on incoming calls

O2Sarah- — Fri, 24 Mar 2023 10:24:46 GMT

Good morning @gmarkj

Thanks for the tag

@Boyack I will send you a private message so we can check your account.

Re: No caller ID on incoming calls

PKA — Tue, 18 Apr 2023 18:07:29 GMT

I had the same issue since I replaced my sim to an esim. Can someone please help?

Re: No caller ID on incoming calls

Cleoriff — Tue, 18 Apr 2023 18:16:29 GMT

@PKA

I'll tag @O2Emma for you. She's on this evening and hopefully will be able to help.

Re: No caller ID on incoming calls

O2Emma — Tue, 18 Apr 2023 18:22:02 GMT

Hi @Cleoriff I will pick this up thanks.

Re: No caller ID on incoming calls

O2Emma — Tue, 18 Apr 2023 18:22:54 GMT

Hi @PKA I will send you a private message to look into this for you.

Re: No caller ID on incoming calls

Cleoriff — Tue, 18 Apr 2023 18:29:44 GMT

Thanks @O2Emma x

Re: No caller ID on incoming calls

PKA — Thu, 20 Apr 2023 06:38:56 GMT

Hi @O2Emma is there any update on this ?

Re: No caller ID on incoming calls

O2Emma — Thu, 20 Apr 2023 14:38:59 GMT

Hi @O2Sarah- Can you look into this for @PKA thanks

Re: No caller ID on incoming calls

O2Sarah- — Thu, 20 Apr 2023 14:47:55 GMT

Thanks @O2Emma

@PKA I will send you a private message so we can look into this.

Re: No caller ID on incoming calls

J43 — Thu, 27 Apr 2023 17:28:09 GMT

Has anyone had any luck fixing the 'no caller id' issue? I've been put in touch with 2 different O2 people on this forum and spoke to customer services 6 days ago, but no-one's giving me an answer. Currently been on hold to O2 for 42 minutes and counting. Any answer would be much appreciated!

Re: No caller ID on incoming calls

PKA — Mon, 01 May 2023 10:45:34 GMT

Is there any update on this? @O2Emma @O2Sarah- I need to fix this issue urgently.

Re: No caller ID on incoming calls

Cleoriff — Mon, 01 May 2023 11:12:55 GMT

@PKA

Neither Emma or Sarah are on today.

I've tagged @O2Ryan and @O2nath_ci and hopefully they will be able to help.