topic Re: Roaming Portugal in Tech Support

Roaming Portugal

the39thstep — Sat, 28 Oct 2023 11:29:39 GMT

I was with Virgin before the change and although my phone says MEO with a reasonable signal I can't get any internet . Have tried NOS and Vodphone but says no signal. Any advice/

Re: Roaming Portugal

jonsie — Sat, 28 Oct 2023 11:32:19 GMT

These are some tips to try :

Reboot phone.
Manually search for a different network
If using an iPhone, change data apn to mobile.o2.co.uk
Call customer service to check for any roaming bars
Or if you message O2 using the social media links below, they should be able to help you with this

Re: Roaming Portugal

the39thstep — Sun, 29 Oct 2023 15:27:21 GMT

Thanks for this. Didn't get very far with 02 on Twitter DMs. I've followed your advice and no luck, however just to check. On the APN data setting should there be a user name/password under mobile.02.co.uk? Also when I type mobile.o2.co.uk do I press reset services or just leave the page . I'm on an Iphone.

Re: Roaming Portugal

pgn — Sun, 29 Oct 2023 22:26:26 GMT

See if this helps, @the39thstep -

https://community.o2.co.uk/t5/Apple/Connecting-iPhone-to-Data-Services/m-p/544210/highlight/true#M112996

Re: Roaming Portugal

the39thstep — Mon, 30 Oct 2023 10:38:31 GMT

Again , many thanks however hasn't helped . I got a text from O2 when I landed about roaming and I’ve used .4gb so I’m not sure if it worked then something happened or if it’s never worked . I’ll have to phone or have another go on their social media to see if they can help