topic Re: Data drop off keep needing to on off airplane mode on iPhone 15 pro max in Tech Support

Data drop off keep needing to on off airplane mode on iPhone 15 pro max

Frustratedfool — Fri, 27 Oct 2023 17:43:53 GMT

Got a new iPhone 15 pro max, great! Decided to get a new sim as I thought my old sim didn’t have 5G. Put my old sim in & worked a treat 👌 Had a brain relapse and asked for an Esim🤦🏼‍♂️ Couldn’t get it activate. Went to an o2 shop had Sim swapped & worked great👍 Then realised my data kept going off but still had a phone signal. I had to keep toggling airplane mode at 10 minutes to 3 hour intervals and some of my contacts come up as unknown! Back to o2 shop for another Sim change and it is still the same😡 Reset iPhone reset network settings update OS etc. I’m left with a £1200 headache with little help. Can someone please give me hope PLEASE

Re: Data drop off keep needing to on off airplane mode on iPhone 15 pro max

MI5 — Fri, 27 Oct 2023 18:03:43 GMT

@Frustratedfool

The data drop is only fixed by O2 disconnecting and reconnecting you to the network.

This may also fix the unknown number issue, but if not, you need O2 to add the CLI presentation bolt on.

Both are common issues of late.

Re: Data drop off keep needing to on off airplane mode on iPhone 15 pro max

Frustratedfool — Fri, 27 Oct 2023 19:53:45 GMT

👊 Going to o2 tomorrow with this information my friend, if fixed I owe you a drink. Many thanks 🤝

Re: Data drop off keep needing to on off airplane mode on iPhone 15 pro max

MI5 — Fri, 27 Oct 2023 19:58:02 GMT

Fingers crossed for you 🤞

Re: Data drop off keep needing to on off airplane mode on iPhone 15 pro max

Frustratedfool — Sat, 28 Oct 2023 12:29:57 GMT

O2 shop in Leicester never heard of the presentation bolt on. Said they can’t help at all and to call customer service! Does anyone know the UK number and department for this as its an absolute ball ache calling and getting some one with no idea!

Re: Data drop off keep needing to on off airplane mode on iPhone 15 pro max

MI5 — Sat, 28 Oct 2023 12:34:15 GMT

@Frustratedfool

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Re: Data drop off keep needing to on off airplane mode on iPhone 15 pro max

Frustratedfool — Sat, 28 Oct 2023 12:43:12 GMT

Once again thank you, I’ll pour myself a stiff drink beforehand!

Re: Data drop off keep needing to on off airplane mode on iPhone 15 pro max

MI5 — Sat, 28 Oct 2023 13:03:39 GMT

@Frustratedfool

Make it a double

Re: Data drop off keep needing to on off airplane mode on iPhone 15 pro max

Frustratedfool — Mon, 04 Dec 2023 16:35:10 GMT

Update:

after calling o2 customer service, they added the CLI bolt on pack & was told they can’t do anymore. If the problem isn’t fixed to go with another provider!!!! Is the normal? Having my perks with Virgin & Disney er NO. Went to Apple to check the phone, it only just passed when it’s in a box test🤷🏻‍♂️ Basically it has had a mid system replacement which hasn’t made the slightest difference. I have put my sim in another phone and it still doesn’t reconnect when the data drops. Would an ESIM be the answer if not what to do now? Thanks in advance 👍

Re: Data drop off keep needing to on off airplane mode on iPhone 15 pro max

MI5 — Mon, 04 Dec 2023 16:48:36 GMT

@Frustratedfool

I guess anything is worth trying at this point including a complaint through Resolver

https://www.o2.co.uk/how-to-complain

Re: Data drop off keep needing to on off airplane mode on iPhone 15 pro max

Frustratedfool — Mon, 04 Dec 2023 18:29:19 GMT

Worth a try, 👍 nobody seems to care or know these days with anything 😞

Re: Data drop off keep needing to on off airplane mode on iPhone 15 pro max

PineapplePen — Tue, 12 Dec 2023 12:28:39 GMT

I am having the same issue on my iPhone 13 mini, I have raised a complaint at least 5/6 times and I have been ignored. They won’t let me cancel without charging me however won’t try and help me fix the issue. Did you get anywhere with this?

Re: Data drop off keep needing to on off airplane mode on iPhone 15 pro max

Oxonian — Wed, 13 Dec 2023 18:08:37 GMT

@Frustratedfool

Please keep us updated with developments on your complaint.

Re: Data drop off keep needing to on off airplane mode on iPhone 15 pro max

Oxonian — Wed, 13 Dec 2023 18:15:40 GMT

@PineapplePen

Welcome to the forum.

Have you worked through all of the suggestions made by @MI5 in this thread ? I would particularly draw to your attention his two suggestions in his post of 27 October 2023 at 19.03 viz :-

- The data drop is only fixed by O2 disconnecting and reconnecting you to the network.

- This may also fix the unknown number issue, but if not, you need O2 to add the CLI presentation bolt on.

Do those help ?

Re: Data drop off keep needing to on off airplane mode on iPhone 15 pro max

Frustratedfool — Wed, 13 Dec 2023 18:24:02 GMT

Hi, currently looking into it, had a reply from complaints at least. Going to ask for disconnect & reconnect 🤞

Re: Data drop off keep needing to on off airplane mode on iPhone 15 pro max

Frustratedfool — Wed, 13 Dec 2023 18:25:55 GMT

So far I have had a reply saying they are looking into it, I have asked for help with a disconnect & reconnect & awaiting a reply.

Re: Data drop off keep needing to on off airplane mode on iPhone 15 pro max

Oxonian — Thu, 14 Dec 2023 20:49:53 GMT

@Frustratedfool

Please keep us updated on developments.

Re: Data drop off keep needing to on off airplane mode on iPhone 15 pro max

Frustratedfool — Wed, 03 Jan 2024 19:24:05 GMT

Developments thus far: As suggested by MI5 I emailed complaints and the reply I got was bitter sweet. Sorry to hear you have had problems here’s £77 credit added to your account!

Great thank you 🤷🏻‍♂️ But what do I do or will you do about my data problem? No reply wtf!

Is this normal practice to fob you off with a bit of token money? Keep the money and sort my data problem out (blood from a stone) best way to go about a disconnect and reconnect without losing my number I’ve had from year dot?

Re: Data drop off keep needing to on off airplane mode on iPhone 15 pro max

Oxonian — Wed, 03 Jan 2024 21:13:46 GMT

@Frustratedfool

I suggest that you revert to the complaints' team and make it clear that your data problem is far from being resolved.....

Re: Data drop off keep needing to on off airplane mode on iPhone 15 pro max

Frustratedfool — Thu, 04 Jan 2024 21:51:37 GMT

lol Complain about the complaint’s team! Nothing to lose I guess. Let’s see what happens. I some how know that I’m going to have to leave o2, it’ll be the only way to fix the problem. This pretty much sums life up since the pandemic, any staff in any sector are useless bar a few. Prove me wrong!