topic Re: Cellular data won’t work when on a phone call in Tech Support

Cellular data won’t work when on a phone call

meg24 — Wed, 25 Oct 2023 16:23:50 GMT

Hi,

I don’t know if anyone else has had this problem and I struggled to find anything online. But whenever i’m on a phone call, cellular data will not work (wifi will though). As soon as the phone call is ended, data function returns to normal. Anyone have any ideas? It’s an iPhone 12 pro max, and I have enough data available, Phone is up-to-date etc. This has been an ongoing problem for months now, and it used to work normally before.

Thanks, hope this is the right place to ask this question!

Re: Cellular data won’t work when on a phone call

MI5 — Wed, 25 Oct 2023 16:52:49 GMT

@meg24

Do you have 4g and wifi calling enabled?

Try Settings >Mobile Service >Voice and data >4g

Re: Cellular data won’t work when on a phone call

meg24 — Wed, 25 Oct 2023 17:09:06 GMT

Thanks for the quick reply!

Yeah both are enabled but still doesn’t work unfortunately.

Re: Cellular data won’t work when on a phone call

MI5 — Wed, 25 Oct 2023 17:34:56 GMT

@meg24

It's a network issue then, probably localised so you may find it will work elsewhere.

Re: Cellular data won’t work when on a phone call

meg24 — Wed, 25 Oct 2023 17:58:58 GMT

Oh ok thank you - that’s interesting to know! Is there anything I can do about it? Is it worth contacting o2?

Re: Cellular data won’t work when on a phone call

MI5 — Wed, 25 Oct 2023 18:11:03 GMT

@meg24

In my experience, customer service won't have a clue, but they may be able to pass it on the tech for you.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202