https://community.o2.co.uk/t5/Tech-Support/Moving-data-to-a-new-phone/m-p/1661962#M40770 <P>Purchased a new Samsung yesterday at O2 in Westwood Cross. Fairly efficient service ... but I was nit told that all my Whats App data would be lost unless I had backed it up. So I have now lost everything, and feel the O2 should have warned me in advance ... as a mature female, I count as a techno dinosaur!</P> Tue, 24 Oct 2023 08:49:01 GMT Gazebo 2023-10-24T08:49:01Z https://community.o2.co.uk/t5/Tech-Support/Moving-data-to-a-new-phone/m-p/1661962#M40770 <P>Purchased a new Samsung yesterday at O2 in Westwood Cross. Fairly efficient service ... but I was nit told that all my Whats App data would be lost unless I had backed it up. So I have now lost everything, and feel the O2 should have warned me in advance ... as a mature female, I count as a techno dinosaur!</P> Tue, 24 Oct 2023 08:49:01 GMT https://community.o2.co.uk/t5/Tech-Support/Moving-data-to-a-new-phone/m-p/1661962#M40770 Gazebo 2023-10-24T08:49:01Z https://community.o2.co.uk/t5/Tech-Support/Moving-data-to-a-new-phone/m-p/1661983#M40773 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5356986">@Gazebo</a>&nbsp;</P><P>Unfortunately it's impossible for an employees to remind a customer of everything.</P><P>If you still have your old phone, replace the sim and go to your WhatsApp settings and perform a back up.</P><P>Then put your sim back in your new phone and restore from the back up which is prompted when you login to WhatsApp.</P> Tue, 24 Oct 2023 09:01:26 GMT https://community.o2.co.uk/t5/Tech-Support/Moving-data-to-a-new-phone/m-p/1661983#M40773 MI5 2023-10-24T09:01:26Z